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Fun Expo Bob Farrell, Give’em the Pickle! to Deliver Keynote at Fun Expo

“Your business is not what you sell, it's who you serve.”

Highly entertaining and motivational, the Give ’em the PICKLE!presentation will inspire management and employees to do the most important thing they can do in business...take care of the customer. Bob Farrell is coming to Fun Expo this fall to talk to operators about customer services at IALEI’s Annual Membership Breakfast and Opening General Session on Wednesday, September 27th at 7:30 a.m.

According to Bob Farrell, “Your business is not what you sell, it's who you serve.” PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the message behind Give ’em the PICKLE! Learn more about Bob at his website.

In 1973, Bob Farrell sold his fifty-five store chain of ice cream parlors to the Marriott Corporation. He remained as its spokesperson and they added nearly a hundred more stores. It was during this time that he developed a speech for new employees called, "Give 'em the Pickle!", based on a letter he received from a disappointed customer. This speech began the third chapter of his career as a highly sought-after motivational speaker and author.

In the entertainment world of which we are a part, the envelope is constantly being pushed. Technology is driving it at every level from the attractions themselves to the people that operate the facilities to guest expectations but sometimes the customer is forgotten or not given the attention and service they deserve. Bob’s energy, passion, and unique approach will inspire you so that you return to your business with an enlightened perspective and more ideas to take your business and customer service new levels. This session is open to all Fun Expo, AMOA and Urban show-goers with their badge of admission.

Bob Farrell will also be at the IALEI Fun Expo Booth for a book signing and to answer questions you may have. You won’t want to miss the opportunity to meet Bob at the IALEI Booth at Fun Expo.

Register for FUN EXPO