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Responses Will Further Identify EI Skills To Improve Leadership Effectiveness Chicago, IL –Members of the National Automatic Merchandising Association (NAMA) should be on the lookout in their inbox for an online survey which will help further identify Emotional Intelligence (EI) skills in a broad group of vending and coffee service executives, NAMA Sr. Director, Education and Meeting Services LyNae Schleyer, CMP, announced today. Researchers define EI as a set of abilities or capabilities that a person uses to understand, regulate, use and manage his or her emotions.“New research measuring EI reveals how we feel about ourselves, how well we are able to perceive the feelings of others, and how we effectively use this information to influence emotions in our relationships with others,” said Dr. Ronald F. Cichy, NCE, director and professor of The School of Hospitality Business at Michigan State University. In automatic merchandising and coffee service businesses, effectively using EI is thought to be an indicator of personal and organizational success, he added. Dr. Cichy and his students surveyed automatic merchandising and coffee services executives who attended NAMA’s Executive Development Program last January at Michigan State University. As a result of this and another pilot survey, NAMA wants the input of a much broader group of vending and coffee service executives, said Schleyer. “PLEASE send in your survey promptly so we can share the results with you quickly. Dr. Cichy’s survey found that if you strengthen your EI abilities, you are likely to be able to improve your client service and build loyalty, which is why this information can be so valuable.” For more information contact the NAMA Education Department at education@vending.org. NAMA is celebrating its 70th anniversary in 2006. The organization is the national trade association of the food and refreshment vending, coffee service and foodservice management industries including on-site, commissary, catering, & mobile. Its membership is comprised of service companies, equipment manufacturers and suppliers of products and services to operating service companies. The basic mission of the association, to collectively advance and promote the automatic merchandising and coffee service industries, still guides NAMA today as it did in 1936, the year of the organization’s founding. June 27, 2006 |
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